Payment waits on a photograph
The load was delivered weeks ago. The invoice is waiting for a signed delivery note that is in a cab, a folder, or a message thread nobody has opened.
- proof of delivery
- CMR
- cash flow
Blog
Why payment waits on a photograph, where the margin on a load is really decided, and what AI can and cannot do for a transport company.
The margin on a load is decided in the first two minutes
A price given on the phone from memory is the highest-leverage decision in a transport company, and it is made with the least information available all week.
- pricing
- lanes
- margin
Six channels, and none of them is a system
Dispatch software assumes orders arrive in it. They arrive by email, portal, message and phone, and the gap between those two facts is where the day goes.
- order intake
- dispatch
- integration
What AI can and cannot do for a transport company
It reads documents well and remembers lanes perfectly. It cannot clear customs, unblock a border queue, or take responsibility for a rejected invoice.
- AI
- limits
- documents
Changing systems should not cost you your lane history
Five years of what you charged, to whom, on which route and how it went is the most valuable data a forwarder owns — and the hardest thing to take with you.
- data ownership
- migration
- lock-in